Overview
Learn how to find your EA Play on PC membership and payment information, and manage your membership from your EA Account.
How to find EA Play on PC membership information
This article applies to EA Play memberships on the EA app only. If you joined EA Play through Steam or Epic, you’ll need to reach out to Steam Support or Epic Support for help with account management, billing, and cancelation. You also won’t be able to see your membership information in your EA Account settings. Not on PC? Learn about EA Play on PlayStation® and EA Play on Xbox.
- 1Go to your EA Account and sign in using the EA Account details you used to join EA Play.
- 2Select the Subscriptions and Memberships tab and choose EA Play.
- 3Check the Your membership section for information on your EA Play on PC membership.
What EA Play membership information is available?
Here’s what you’ll find in the Your membership section of the EA Play tab.- Membership type
- Check whether you have an EA Play or EA Play Pro membership.
- Billing frequency
- Next to your membership type, you’ll find details on how often you’re billed (Monthly or Annually).
- Membership status
- Check your current membership status. If you have an active membership, you’ll find a green Active button next to your membership details.
- Cancel membership
- Select this option to cancel your EA Play membership. You’ll be redirected to the EA Play website.
- Manage membership
- Select this option to upgrade to EA Play Pro, downgrade from EA Play Pro, or cancel your membership. You’ll be redirected to the EA Play website.
- If you get an error when trying to upgrade, learn how to troubleshoot common EA Play Pro upgrade errors.
How to find EA Play on PC payment and billing information
- 1Go to your EA Account and sign in using the EA Account details you used to join EA Play.
- 2Select the Subscriptions and Memberships tab and choose EA Play.
- 3Check the Billing information section for your payment and billing information.
What EA Play billing information is available?
Here’s what you’ll find in the Billing information section of the EA Play tab.- Payment method
- Check the payment method for your monthly or annual EA Play membership.
- To change or update your payment method, select the right arrow icon (>).
- Next billing date
- Check what date you’ll be billed for your membership.
Funds can only be added to your EA Wallet using an EA Gift Card. You can’t use a credit card, PayPal, or any other payment method to add funds to your EA Wallet.Follow these steps to buy an EA Play on PC membership using the funds in your EA Wallet.Make sure you have enough balance in your EA Wallet to cover the cost of your EA Play on PC membership. If there isn’t enough balance in your EA Wallet, it won’t show as an available payment method when you check out. You can use your EA Wallet to buy a membership for EA Play in these regions: Learn more about EA Wallet Terms and Conditions.
- 1Go to your EA Account and choose Payment and Wallet.
- 2Select EA Wallet > Add funds and enter your EA Gift Card code.
- 3Review and accept the Terms and Conditions.
- 4Select Submit. Your gift card balance will now move to your EA Wallet.
- 5Follow the steps to join EA Play on PC here, and select EA Wallet as your payment method.
- Belgium
- Brazil
- Finland
- France
- Germany
- Italy
- Netherlands
- Poland
- Spain
- United Kingdom
- United States.
If EA Wallet is your main payment method for EA Play on PC, we suggest adding a backup payment option. That way, if there isn’t enough balance in your EA Wallet on your next billing date, we’ll charge your secondary option for your EA Play membership. To keep your membership active, make sure your secondary payment method has enough funds to cover your membership renewal. You’ll need to add at least one other payment method (besides EA Wallet) before you can set a secondary payment option for EA Play. Here’s how to do that:To set a secondary payment method for your EA Play on PC membership:If you get an error when trying to buy your EA Play membership, learn how to troubleshoot common EA app payment errors.
- 1Sign in to your EA Account using the EA Account details you used to join EA Play.
- 2Select the Payment and Wallet tab.
- 3Select Payment methods > Add payment method.
- 1Select the Subscriptions and Memberships tab in your EA Account and choose EA Play.
- 2Go to Billing information > Payment method and select the right arrow icon (>).
- 3If EA Wallet is your default payment method, it’ll be toggled to Active. Choose another payment method and select Set as secondary.
- 4Select Save.